KIMAL FAMILY SPOTLIGHT
Our employees are our greatest asset!
Get to know members of the Kimal Family, where monthly interviews are posted.
KAREN CHARTRAND
CUSTOMER SERVICE REPRESENTATIVE
KIMAL EMPLOYEE FOR 11 YEARS
MAY
How does it feel to be at Kimal Lumber for 11 years?
I guess pretty much everybody says “time flies” and so I’ll just say that too.
Where did you grow up? Go to school?
I was born in Bellingham, Washington State and grew up there. I graduated from Sehome High School in Bellingham.
This is just for fun, but this is called “The First Four”:
- What is the first music album you purchased or received? Creedence Clearwater Revival
- What is the first concert you attended? Creedence Clearwater Revival
- What is the first car you owned? 1964 Rambler
- What is the first job you had? Bumble Bee Fish Cannery
What jobs at Kimal did you hold before becoming a Customer Service Rep?
I was hired by the Kimal Truss Plant as an Administrative Assistant in March 2014. I worked for Kimal Truss for 2 1/2 years, and then I applied to transfer to the Sarasota Lumberyard in Customer Service, for more opportunities to use my experience in customer service. I’ve been there ever since.
What’s your favorite part of your Customer Service Rep role?
Meeting new customers (I’m basically what they call a “people person”) and learning new things every day.
What’s the most “memorable” experience you’ve had while at work here? (Amazing story?)
I had a customer, homeowners from up north, order some door hardware from me. It was a large special order. Then two years later they came back and asked for me, because they had a similar order they wanted to place again, and they said they really appreciated the good service they received the first time.
Would you like to comment on why you’ve stayed with Kimal for 11 years, and counting?
Kimal is like family to me.
What about family members….and how do you spend your leisure time?
I have 3 children (all grown up) that live out of town. I like the beach, crocheting and gardening.